Chargeback alerts typically prevent around 60-80% of incoming chargebacks, but coverage can reach upwards of 95% depending on your payment processor and customer locations.
No worries! If your dispute rate is very low and you want to fight chargebacks instead, you can use our Automated Chargeback Recovery solution to do this automatically. You can also set rules to not auto refund chargebacks above a certain threshold and fight these instead.
Traditional chargeback alerts only work on card processors. Alerts do not function on PayPal or Klarna since these processors tokenize cards and hide customer’s last 4 of their card from being seen.
Alert coverage is dependent on the card that the customer uses. Specifically, what bank or type of card it is. Some banks (especially smaller ones) are not participating in chargeback alerts, so these chargebacks will not be caught. AMEX and Discover cards require very specific information for setting up alerts which many processors do not provide.
Of course! You can simply disable auto refunds from within our portal and opt to manually review and refund each incoming alert. We will notify you in real-time to allow your team to review promptly.
In most cases, no. With Ethoca and CDRN alerts, the processor has no visibility on the chargeback and will never charge a fee. With RDR alerts, the processor sees it as a resolved/accepted dispute. Even though RDRs don’t count against your Visa dispute ratio, the processor may still charge a fee on these.
Some alert programs (Ethoca/CDRN) will only take around 1-2 business days for setup. RDR and Order Insight take a bit longer, at around 1-2 weeks for setup.
.svg)
Our deep CRM integrations allow us to pull necessary data directly from your store. Such as tracking info, customer information, fraud analysis data, and more. You can also opt to connect a subscription platform or customer service platform to provide us with additional data to compile a response.
Simply put, we win a lot of chargebacks. We’ve answered hundreds of thousands of chargebacks, allowing us to test and optimize our responses to perfection. Typically we win around ~60% of chargebacks, meaning if your dispute win rate is lower than this, we will almost certainly increase your win rate.
Yes! You can always upload additional data or evidence from within our portal. Typically this is not necessary as we have access to most relevant data within your CRM.
We’ve designed Disputifier to be fully automated. This means that after the initial setup, there is zero action ever needed from you. We’ll be answering chargebacks and recovering revenue automatically.
Whenever we receive a won chargeback, we initiate a debit for 20% of the won chargeback value. For example, if we win a $50 chargeback, we initiate a debit for $10. We cap this fee at $250 so if you sell high ticket products, you won’t pay us more than $250 per win.
.svg)
Simply put, it’s more accurate. We strive to provide more analytics, more automation, and more accurate decisions than Shopify. Not only can we find fraud that Shopify doesn’t catch, but we can also identify real customers that Shopify has mistakenly flagged as fraudulent.
We can send an automated email to customers who are flagged as fraudulent and walk them through the process of verifying their purchase. This depends on your internal procedures, but we recommend asking the customer for a screenshot of the payment from their banking or card account. This goes straight to your inbox, allowing your team to approve or deny the email.
Yes! You can always disable automated payment capturing via Shopify or your CRM. Then, you can setup rules to only capture payments that are approved by our analysis. This ensures that any potentially fraudulent orders are not captured, and instead are canceled/voided without ever accepting the payment. This helps reduce your refund rate and transaction fees.
We offer full customization of sensitivity, automated refunds, automated verifications, excluded processors/sales channels, and more. We also offer blacklisting, whitelisting, and order/customer tagging customization.
.svg)
We offer a large variety of customizable triggers including: order not shipped after x days, order not delivered after x days, and tracking not updated after x days.
Yes! You can cc an unlimited number of emails, ensuring you can send notifications to all relevant team members and even your 3PL or fulfillment agent contacts.
Of course! Everything is customizable, from the subject, to the body text, to the “from” email. We encourage you to personalize your notifications to fit your brand!
You can customize the notification’s text to fit the language of your store. The notifications are in English by default but can be changed to any language of your preference.
Both, or either! We offer full customization on both internal notifications and notifications that go out to your customer. For best results, we recommend a combination of both.
