Privacy Policy
This Privacy Policy explains how Disputifier collects, uses, shares and protects information when you use our website, app and chargeback services.
Last updated ·Terms of Service
1. Overview
Disputifier, Inc. (“Disputifier”, “we”, “us”) provides automated chargeback prevention, alerts, fraud screening and dispute-response services to merchants, ISOs, PSPs and CRMs. This policy applies to disputifier.com, app.disputifier.com and every service we operate.
By using our services you agree to the collection and use of information as described here. If you do not agree, please do not use the services.
2. Information we collect
We collect information you give us directly, information generated as you use the platform, and information received from the payment processors, storefront platforms and partners you connect.
- Account information: name, email address, phone number, company and billing details.
- Store and transaction data: orders, customers, disputes, alerts and processor records synced from connected integrations.
- Usage data: log files, device and browser information, IP address, pages viewed and actions taken in the app.
- Communications: messages sent to our support team via live chat, email or the contact form.
3. How we use information
We use information to operate and improve the services, respond to chargebacks and alerts on your behalf, detect fraud, provide support, send service communications and comply with legal obligations.
5. Do not sell or share my personal information
Residents of California and other jurisdictions with similar rights may opt out of the “sale” or “sharing” of personal information as those terms are defined under applicable law. Disputifier does not sell personal information. To exercise your rights or submit a request, email us at the address in the Contact section below.
7. Data retention and security
We retain information for as long as needed to provide the services and meet our legal and contractual obligations. Data is encrypted in transit and at rest, access is restricted on a least-privilege basis, and our infrastructure is monitored continuously.
8. Your rights
Depending on where you live, you may have the right to access, correct, delete or export your personal information, restrict or object to certain processing, and withdraw consent. Contact us to exercise these rights; we will respond within the timeframe required by law.
9. International transfers
Disputifier is based in the United States. If you access the services from outside the US, your information may be transferred to and processed in the US and other countries with appropriate safeguards in place.
10. Changes to this policy
We may update this policy from time to time. We will post the revised version here and update the “Last updated” date; material changes will be communicated by email or in-app notice.
11. Contact us
Questions about this policy or your data? Email hello@disputifier.com or use the live chat icon at the bottom right of our website.