Terms of Service
These Terms of Service govern your access to and use of Disputifier’s website, app, APIs and chargeback services. Please read them carefully.
Last updated ·Privacy Policy
1. Acceptance of terms
By creating an account, installing the Disputifier app or otherwise using the services, you agree to be bound by these Terms and our Privacy Policy. If you are using the services on behalf of a company, you represent that you have authority to bind that company.
2. The services
Disputifier provides chargeback alerts, automated chargeback responses, fraud prevention, order-not-received prevention and Smart Resolutions. Features vary by plan and integration. We may add, change or discontinue features at any time.
3. Accounts and access
You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You must provide accurate information and keep it up to date. Notify us immediately of any unauthorized use.
5. Fees and billing
Fees are described on our Pricing page and in your order form. Performance-based fees are charged on chargebacks won, alerts handled and orders protected, as applicable. Fees are billed to the payment method on file and are non-refundable except as required by law.
6. Acceptable use
You agree not to misuse the services, including by submitting false or misleading dispute evidence, attempting to access other customers’ data, reverse engineering the platform, or using the services in violation of card network rules or applicable law.
7. Your data
You retain ownership of the data you provide. You grant Disputifier a license to use it to operate and improve the services. We handle personal information as described in our Privacy Policy.
8. Intellectual property
The services, including all software, models, content and trademarks, are owned by Disputifier and its licensors and are protected by intellectual property laws. No rights are granted except as expressly stated in these Terms.
9. Disclaimers
The services are provided “as is”. Dispute outcomes are decided by issuers and card networks; Disputifier does not guarantee that any chargeback will be won, prevented or deflected.
10. Limitation of liability
To the maximum extent permitted by law, Disputifier will not be liable for indirect, incidental, special or consequential damages, and our total liability arising out of the services will not exceed the fees you paid to us in the twelve months preceding the claim.
11. Termination
You may cancel at any time from your account settings. We may suspend or terminate access for breach of these Terms. Sections that by their nature should survive termination will survive.
12. Governing law
These Terms are governed by the laws of the State of Delaware, USA, without regard to conflict-of-law principles. Disputes will be resolved in the state or federal courts located in Delaware.
13. Changes to these terms
We may revise these Terms from time to time. Continued use of the services after changes take effect constitutes acceptance of the revised Terms.
14. Contact
Questions about these Terms? Email hello@disputifier.com or reach us through the live chat icon at the bottom right of our website.